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✓ Fast response
✓ Remote diagnostics
✓ 24-month warranty
✓ Spare parts from Slovenia
Every Onitex machine is supported directly by the engineers who designed it. Whether you need installation assistance, troubleshooting, spare parts or application advice, we're here to help keep your production running.
From initial installation to troubleshooting and future upgrades, our engineers help you keep your equipment operating correctly and minimise production downtime.
Send us photos, videos, alarm codes or machine settings. An Onitex engineer will analyse the issue and guide you through the required checks and adjustments.
We assist with machine installation, line integration, initial setup and production testing. Support can be provided remotely or on-site, depending on the project.
We provide practical training for operators, maintenance personnel, distributors and system integrators. Training is available remotely or at the customer’s site.
Replacement and wear parts are supplied directly from Slovenia. The machine model and serial number allow us to identify the correct component and avoid ordering errors.
When a problem cannot be resolved remotely, an on-site visit can be arranged subject to location, travel requirements and engineer availability.
We can assess existing Onitex equipment for controller updates, printer integration, sensors, orientation systems, additional labelling modules and other application-specific upgrades.
For day-to-day technical questions, we can create a dedicated WhatsApp group for your machine.
You can invite operators, maintenance personnel, production managers and anyone else who works with the equipment. Onitex engineers remain in the same conversation, so your team can send photos, videos, alarm messages and questions directly from the production floor.
This allows us to understand the issue as it occurs and guide your team through checks, adjustments and setup procedures without unnecessary email correspondence.