Last updated: 26 July 2026
Onitex Automation d.o.o. respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and disclose personal data when you visit our website, submit an enquiry, request a quotation, request technical support or otherwise communicate with us.
We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), the Slovenian Personal Data Protection Act and other applicable privacy and electronic communications legislation.
The controller responsible for the processing of personal data described in this Privacy Policy is:
Onitex Automation d.o.o.
Obrtniška ulica 7 / Via degli Artigiani 7
6000 Koper-Capodistria
Slovenia
Identification number: 9123938000
VAT number: SI 18000274
Email: info@onitex.com
Technical support: support@onitex.com
Telephone: +386 64 152 151
Onitex Automation d.o.o. determines the purposes and means of processing personal data collected through the website and related business communications.
This Privacy Policy applies to personal data processed in connection with:
This Privacy Policy does not apply to websites operated independently by third parties, even when they are linked from our website.
When you contact us or submit a form, we may collect:
Please do not provide personal data that is unnecessary for your enquiry. You should also avoid sending special-category personal data, such as health information, political opinions, religious beliefs or biometric data.
When you visit our website, certain technical information may be collected automatically, including:
Google Analytics normally collects information such as visitor and session statistics, approximate location, browser information and device information.
We use HubSpot CRM and the HubSpot Tracking Code to manage business relationships and understand how visitors interact with our website.
If you submit a form, communicate with us or are already recorded as a contact in our CRM, HubSpot may associate website interactions with your CRM contact record. This may include pages visited, form submissions, referral sources, email interactions and other business communications.
HubSpot may process IP addresses and online identifiers collected through its tracking code. Depending on the HubSpot services and settings used, HubSpot may act as our processor or, for certain processing activities, as an independent controller.
We process personal data only where we have a valid legal basis.
We process your contact information and message to:
The legal basis is taking steps at your request before entering into a contract under Article 6(1)(b) GDPR and our legitimate interest in managing business enquiries under Article 6(1)(f) GDPR.
We process information about your company, products, production requirements and contact details to:
The legal basis is Article 6(1)(b) GDPR.
Where you purchase equipment or services from us, we process personal data to:
The legal basis is performance of a contract under Article 6(1)(b) GDPR and compliance with legal obligations under Article 6(1)(c) GDPR.
We process service-request information to:
The legal basis is performance of a contract under Article 6(1)(b) GDPR and our legitimate interest in supporting our products, maintaining safety and improving product quality under Article 6(1)(f) GDPR.
We process technical information that is necessary to:
The legal basis is our legitimate interest in operating a secure and functional website under Article 6(1)(f) GDPR and, where applicable, compliance with legal obligations under Article 6(1)(c) GDPR.
With your consent, we use analytics technologies to:
The legal basis is your consent under Article 6(1)(a) GDPR.
With your consent, we use Google Ads and Meta advertising technologies to:
These activities may involve profiling based on website interactions, advertising identifiers, referral information and previously visited pages.
The legal basis is your consent under Article 6(1)(a) GDPR. You may withdraw your consent at any time through the website’s Cookie Settings.
We may process personal data to:
The legal basis is Article 6(1)(c) GDPR or our legitimate interests under Article 6(1)(f) GDPR.
Providing personal data through our website is generally voluntary. However, certain information is necessary for us to respond to an enquiry, prepare a quotation, provide service support or perform a contract.
Fields marked as required must be completed. If you do not provide the required information, we may be unable to process your request.
Submitting a form does not automatically subscribe you to marketing communications. We do not use form information for unrelated electronic marketing unless we have a separate lawful basis or have obtained any consent required by law.
Cookies are small files stored on your device. We may also use pixels, tags, local storage and similar technologies.
Strictly necessary technologies support essential website functions, security, network management and consent-preference storage. They may be used without consent where permitted by law.
With your consent, Google Analytics and related tools may collect information about website visits, sessions, device characteristics, approximate location and interactions with website content.
With your consent, Google Ads Conversion Tracking, Google Ads remarketing and Meta Pixel may collect or receive information about your website interactions. This information may be used for conversion measurement, audience creation, advertising attribution and personalised advertising.
Meta’s terms provide that Onitex and Meta Platforms Ireland Limited may act as joint controllers for the collection and transmission of certain event data through Meta Pixel. Meta acts as an independent controller for certain subsequent processing.
With your consent, HubSpot tracking technologies may be used to understand website activity and associate visits with CRM records where a visitor can be recognised.
Our website may include videos embedded from YouTube or Vimeo. When an embedded video is loaded or played, the video provider may receive information including your IP address, device information, the page visited and your interaction with the video.
Google states that websites using Google Analytics, Google advertising services or embedded YouTube content may share the visited page URL, IP address and other information with Google.
Where required by law, embedded third-party content and non-essential tracking technologies are not activated until you provide consent.
You can accept, reject or customise non-essential technologies through the website’s cookie banner or Cookie Settings panel.
You may withdraw or change your consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.
The current list of cookies and similar technologies, including their providers, purposes and expiry periods, should be available through the Cookie Settings panel.
We use services provided by Google, including:
Depending on your consent and browser settings, Google may process information such as IP addresses, online identifiers, visited pages, advertising interactions, device information, approximate location and conversion events.
Google may combine information received from partner websites with information associated with a Google account, depending on the user’s account and privacy settings.
Where implemented, Google Consent Mode communicates your consent choices to Google tags. Consent Mode does not replace the cookie banner; it adjusts tag behaviour according to the consent status communicated by the website.
For users in the European Economic Area, the relevant Google entity is generally Google Ireland Limited.
We use Meta Pixel, provided by Meta Platforms Ireland Limited, subject to your consent.
Meta Pixel may record events such as:
Meta may use this information to provide advertising measurement, campaign reports, audience creation and advertising delivery services. Meta may also process information for its own purposes in accordance with its privacy documentation.
Onitex and Meta Platforms Ireland Limited may be joint controllers for the collection and transmission of certain personal data through Meta Pixel. Meta Platforms Ireland Limited is responsible for enabling data-subject rights concerning the personal data subsequently stored and processed by Meta.
We use HubSpot CRM and HubSpot website tracking to:
HubSpot Ireland Limited may process data for users located in the EEA. Data may also be accessed or processed by HubSpot, Inc. and authorised subprocessors outside the EEA.
HubSpot states that its international transfers may rely on the EU–US Data Privacy Framework, Standard Contractual Clauses and other appropriate safeguards.
We may disclose personal data to the following categories of recipients where necessary:
Service providers acting as processors may process personal data only in accordance with our instructions, applicable contractual terms and data-protection obligations.
We do not sell personal data.
Some service providers may process or access personal data outside the European Economic Area.
Where personal data is transferred to a country covered by a European Commission adequacy decision, we may rely on that decision.
Where no adequacy decision applies, transfers may be protected by:
The European Commission recognises transfers to participating United States organisations under the EU–US Data Privacy Framework as providing adequate protection.
You may contact us for further information about the safeguards applicable to a particular transfer.
We retain personal data only for as long as necessary for the relevant purpose and to comply with legal, contractual and regulatory requirements.
Unless a longer period is required or justified:
When personal data is no longer required, it is deleted, anonymised or securely archived where continued retention is legally required.
We use appropriate technical and organisational measures designed to protect personal data against:
These measures may include access controls, authentication, encryption where appropriate, secure backups, system monitoring, employee confidentiality obligations and contractual controls over service providers.
No transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will take the measures required by applicable law.
Subject to the conditions and limitations established by the GDPR, you have the right to:
Withdrawal of consent does not affect processing lawfully performed before withdrawal.
Where you object to processing based on legitimate interests, we will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms or the processing is required for legal claims.
We may request information necessary to verify your identity before responding to a request. We will normally respond within one month, subject to any extension permitted by law.
Requests may be submitted to info@onitex.com.
You have the right to lodge a complaint with the supervisory authority in the EU Member State of your habitual residence, workplace or the place of the alleged infringement.
The Slovenian supervisory authority is:
Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
Email: gp.ip@ip-rs.si
Telephone: +386 1 230 97 30
The Slovenian Information Commissioner supervises compliance with personal-data and cookie requirements under the relevant Slovenian legislation.
We do not use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning you.
Google and Meta advertising technologies may use website interactions and online identifiers to create audiences, measure advertising performance or personalise advertising where you have consented. This does not result in an automated decision by Onitex concerning the purchase, price, eligibility or provision of our products and services.
Our website may contain links to third-party websites, social networks and external services.
Those third parties independently determine how they process personal data. We are not responsible for their websites, security practices or privacy policies. We recommend reviewing the relevant third-party privacy information before providing personal data.
Our website and products are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal data from children through the website.
If you believe that a child has provided personal data to us, please contact us so that we can review and, where appropriate, delete the information.
We may update this Privacy Policy to reflect changes in our website, services, processing activities, service providers or applicable legislation.
The current version will be published on this page, together with the date of the latest update. Material changes may also be communicated through the website or another appropriate channel.
For questions about this Privacy Policy, the processing of your personal data or the exercise of your data-protection rights, contact:
Onitex Automation d.o.o.
Obrtniška ulica 7 / Via degli Artigiani 7
6000 Koper-Capodistria
Slovenia
Email: info@onitex.com
Technical support: support@onitex.com
Telephone: +386 64 152 151